Fen Vet’s Frequently Asked Questions

Cody and Diana Creelman are the owners of Fen Vet, no private-equity or investors, just two entrepreneurs trying to build better veterinary clinics and raise their 3 children, Fiadh, Emerson, and Niamh.

We have 2 locations, one in Airdrie that has been open since April 2021, and one in the Beltline that has been open since May 2023. We have 10 veterinarians and 25 support staff across the 2 practices.

Fen Vet Airdrie is at 1001 2880 Main St. Airdrie, right across from the Walmart.

Here is a map link: https://goo.gl/maps/ndrWjqLodtNtpBKF9

Our Beltline location is located at 1135 4 St. SW Calgary, AB at the One Park Central building, across from the Sheldon Chumir Health Centre. We provide complementary underground parking (one hour validated) beneath our building to alleviate the stress of downtown parking. The parkade is safe, heated and always has spots available!

Here is a map link to the clinic: https://goo.gl/maps/aw1CtYMvJ5h9D1Nr7

Here is a map link to our parkade: https://goo.gl/maps/jNxuYn7Bet2gg1bZ8

Once you have parked underground, a quick ride up the central elevator will bring you to street level where you and your pet can easily access our front entrance. 

We are open from 8:00 AM to 5:00 PM, Monday to Friday at Beltline. In addition, we are open on weekends and until 10pm on Tuesday evenings at our Airdrie location because we know that your life is busy, and sometimes regular business hours just don’t work! Please don’t hesitate to ask for availability at either location if these hours suit you and your pet’s needs.   

We would love to expand our hours at Beltline, but we just aren’t ready yet due to being so new.

Outside of clinic hours, our phone lines are answered by Registered Veterinary Technologists throughout the night to assist pet owners with emergency questions or concerns. We know how stressful it can be when your pet is unwell or injured, and how challenging it can be to access support at night. For this reason, Fen Vet commits to having trained health professionals available to provide medical advice on whether or not you should seek veterinary care with an emergency hospital or if your pet can wait until the morning to see one of our Fen Vets during business hours.

You can schedule an appointment at Beltline by calling our clinic during our working hours.

Phone: (825) 413-4079

Alternatively, you can book an appointment online through our website https://vet.digitail.io/clinics/fen-vet-beltline

You can schedule an appointment at Airdrie by calling our clinic during our working hours.

Phone: (587) 602-4442

Alternatively, you can book an appointment online through our website

https://vet.digitail.io/clinics/fen-vet-airdrie

We provide care for a wide range of animals, but mostly work on dogs and cats. Airdrie also has large animal vets that see cows, horses, chickens, pigs, sheep, and goats.

Our clinic offers a variety of services, including; urgent care, preventive care, vaccinations, spaying/neutering, dental care, soft tissue surgical procedures, X-rays, ultrasound, laboratory testing, and more. For a complete list of services, please visit our Services page on the website.

Yes, we do handle emergencies during our regular working hours. If your pet needs urgent care, please call us immediately so we can prepare for your arrival. For after-hours emergencies, please call us and our 24 hr phone team will provide you with triage support and let you know if an 24hr emergency hospital visit is warranted. 

We accept cash, credit cards (Visa, MasterCard, American Express), and debit cards. 

Yes, we work with most pet insurance providers! Please bring your insurance information to your appointment, and our client care team will assist you with the necessary paperwork.

To request a medication refill, email us at info@fenvet.com. If your pet has an up to date prescription on file at another clinic, we can contact them to transfer the prescription to be filled at Fen Vet. If refills are not available, one of our veterinarians would love to meet you and your pet to perform a wellness exam, familiarize themselves with your pet’s needs and prescribe necessary medications. 

We strive to make your experience, and that of your pet, positive and enjoyable. From the first moment you enter the clinic, to the friendly wave goodbye, we want you to feel that your pet received excellent quality veterinary care and that we truly care about your pet.

• We offer sparkling water, flavoured flat water, Nespresso coffee and nitro cold brew during our vet appointments. It’s really nice, trust us.
• We have specially curated sandalwood and sea salt scent at the clinic to create a calm, pleasant environment
• Our receptionist team is virtual and made up of 5 incredible Fen Vet employees that work off site, across Alberta. This means you won’t ever hear a phone ringing at the clinic. Providing uninterrupted client care, ensuring it stays nice and peaceful for you and your pet.
• We love educating students! There is never a time when we don’t have either a vet student, or vet tech student in our practices. We feel that giving back to the community is essential to growing and developing a healthy veterinary future. Mentorship and fostering a strong foundation for new veterinary professionals creates a supportive veterinary network now and into the future.
• Our staff is compensated above industry standards. Our staff retention is unprecedented. Fen Vet pays 100% of their health benefits, their uniforms, work shoes, cell phones, and more. We started the clinic with 5 people originally, and even though we are 35 people now, those first 5 are still with us and thriving.
• We all wear the same colour and style of uniform because we believe in teamwork and not hierarchy (on Fridays we wear fun colours so we can express our individuality and have FUN!)
• We call ourselves “Fennies”. It’s a way of being – it’s a frame of mind. Fennies care about each other and go over and above for our patients, clients and each other.
• We get custom cupcakes made up for each other’s birthdays because who doesn’t love a personalized cupcake!?!
• We offer sparkling water, flavoured flat water, Nespresso coffee and nitro cold brew during our vet appointments. It’s really nice, trust us.
• We have specially curated sandalwood and sea salt scent at the clinic to create a calm, pleasant environment
• Our receptionist team is virtual and made up of 5 incredible Fen Vet employees that work off site, across Alberta. This means you won’t ever hear a phone ringing at the clinic. Providing uninterrupted client care, ensuring it stays nice and peaceful for you and your pet.
• We love educating students! There is never a time when we don’t have either a vet student, or vet tech student in our practices. We feel that giving back to the community is essential to growing and developing a healthy veterinary future. Mentorship and fostering a strong foundation for new veterinary professionals creates a supportive veterinary network now and into the future.
• Our staff is compensated above industry standards. Our staff retention is unprecedented. Fen Vet pays 100% of their health benefits, their uniforms, work shoes, cell phones, and more. We started the clinic with 5 people originally, and even though we are 35 people now, those first 5 are still with us and thriving.
• We all wear the same colour and style of uniform because we believe in teamwork and not hierarchy (on Fridays we wear fun colours so we can express our individuality and have FUN!)
• We call ourselves “Fennies”. It’s a way of being – it’s a frame of mind. Fennies care about each other and go over and above for our patients, clients and each other.
• We get custom cupcakes made up for each other’s birthdays because who doesn’t love a personalized cupcake!?!